If managing a network of Business Profiles is part of your responsibilities, you know how troublesome issues with their visibility or content limitations can be. And you are aware of how crucial an instantaneous response from Google Support is. Especially since an up-to-date and attractive Profile available to everyone is an absolute must-have for a modern company.
From this article, you will learn in which situations contacting the Google Help Center may be challenging and what to do to avoid hitting a wall. You will also discover a universal tool that makes obtaining technical support for multiple business listings simultaneously quick and effective.
When is Google Support Intervention Necessary?
Problem 1. Limitation of Published Content, Marking as Duplicate, Suspension, or Deactivation of the Business Profile
One of the most serious issues is the misinterpretation of user actions, which leads to the temporary deactivation of the Profile or the limitation of the content published on it.
There can be many reasons. For example, frequent changes in the Profile’s content may result in restrictions being imposed (such as the suspension of the Profile or the need for re-verification), and the close proximity of several locations on Google Maps may lead to them being marked as duplicates.
Notification of a Blocked Google Profile
In the case of larger networks that manage several business listings in the same area, it is impossible to avoid all contentious situations. To regain full functionality of the Profile, contacting the Google Help Center is required.
Contact with Google Support
Problem 2. Regaining Rights to Manage the Business Profile
The second problem that managers encounter is the lack of necessary permissions. If you want to effectively manage various Profiles of your company, you naturally require the main owner’s permissions—in other words, all listings must be “gathered” under one address associated with a Google account to which you have access. It is worth noting that the verification process requires identity confirmation.
Our experience shows that some companies, instead of centralizing operations, outsource the creation of individual Profiles to employees at specific locations. Although this approach is convenient, it can lead to problems, especially if the brand is dynamically growing and the number of Profiles is increasing rapidly.
What if a manager or supervisor who was granted the right to manage the Profile gets terminated? And worse—if they are unwilling to cooperate and grant access to the brand’s owners? In such situations, the only way to resolve the dispute and regain administrative rights is to contact Google Support.
In cases of complaints regarding ownership rights, the help department requires complete documentation confirming the rights to the premises (such as photos of the location, a copy of the National Court Register entry, lease/rental agreements, invoices confirming the incurred costs related to the premises, etc.).
Form – Request for Page Restoration
It is worth noting that even if the current administrator wishes to transfer the rights, Google Support chooses the method of identity verification. This may include a code sent to a phone number or email address, a code sent by postal mail, a video recording of the premises, or a live conversation with a help center representative.
Problem 3. Resolving Technical Errors
You will also need to contact Google Support when errors occur related to the visibility of the listing, reviews, directions, and photos, or issues with accessing functions in the management panel.
Some of the troublesome errors that require the intervention of Google technicians include:
- Providing an incorrect route to the business;
- Displaying images in Street View that may be misleading (e.g., showing the location on the other side of the street);
- Issues with data import when performing bulk uploads;
- Missing user reviews or delays in their publication;
- Displaying incorrect or inaccurate data in Google Maps despite implementing and approving changes to the basic information in the Profile Manager panel.
Direct Contact with Google Support: The Corporate Rollercoaster
Although Google services are renowned for their transparency and adaptation to the needs of internet users, communication with technical support can be complicated and time-consuming. Many of our clients admit that attempts to contact the help center on their own require, above all… patience.
Google Support theoretically responds to messages within 24–48 hours. The maximum declared response time is 3 business days, although sometimes, due to the high volume of inquiries, the waiting period extends up to 7 business days.
In practice, it can take much longer to resolve an issue. If the help center does not respond within the expected time, all that remains is to send reminders about the inquiry and ask for updates—in other words, to pester them.
No one needs to be convinced that a long waiting time, repeated emails, and automatic responses make for a very irritating combination. This is especially true if the Profile was suspended or disabled over a trivial matter, and whether the company’s listing is visible to users again depends on Google Support’s response.
Example. You manage a network of Business Profiles for a well-known restaurant, and in one tourist city you have two locations that are several hundred meters apart. A long weekend is approaching and you expect increased traffic, so you order a content update on both listings.
You publish new opening hours and a promotional offer. Unfortunately, the algorithm misinterprets these actions and either penalizes you for a duplicate, or worse—it suspends the Profile pending clarification. You write to the technical department, but you have to wait two or three business days to resolve the issue. Even if the case is closed “within the standard timeframe,” you will not regain the customers who did not notice you on Google Maps.
Very often, this is what direct attempts to contact Support look like. That is why the biggest players in the market use comprehensive tools to manage Google Business Profiles. In Poland, growAp serves that function. See how, thanks to this modern service, you can save time and control your company’s image across all Profiles simultaneously.
With growAp, Contact with Google Support Looks Different
The growAp team acts as an intermediary between the Client and Google’s technical support, taking responsibility for effectively resolving issues and technical errors.
Business Profile administrators who use the growAp service do not waste valuable time submitting incidents to Google Support. Instead, they can fully focus on the operational activities of the enterprise.
How does growAp work?
- The owner of the Business Profile grants the growAp team the appropriate permissions. This enables our specialists to effectively manage published content and represent the company’s interests.
- As part of the service, we continuously update the data visible on the Google listing and ensure that the Profile is attractive to users belonging to your target group.
- In case any technical problems or misinterpretations of actions occur, we promptly contact Google Support on behalf of the Client to restore full functionality of the Profile.
- We implement updates to identify potential problem sources and prevent them in the future.
Why are we so effective?
- We operate on behalf of some of the largest companies in the market. We manage the Business Profiles of Crédit Agricole, EuroMediCare, KFC, and other brands. This means that Google Support treats us as trusted partners in client relations and responds to our requests as a priority.
- We know which information and attachments are required by the technical support team. As a result, our submissions do not need to be returned for additional documentation.
- In our contacts with Support, we use a dedicated email in the Client’s domain (e.g., [email protected]), which significantly speeds up the resolution of the issue.
Solution to a Sample Problem: Incorrect Duplicate Flag
In the previous example, two Business Profiles belonging to a restaurant chain were mistakenly classified as duplicates. As a result, Google considered the nearby locations to be the same Profile, causing one of them to disappear from search and maps. In addition to the lost visibility, the owner of the “duplicated” Profile is unable to make changes to it.
How can the growAp service help in such a situation?
- We report the incident to the Google Help Center and clearly identify the Profiles that have been incorrectly flagged as duplicates.
- We attach complete documentation with evidence proving the distinctiveness of both locations to the report.
- We regularly monitor the progress of the intervention, and if necessary, quickly respond to requests for additional information.
- In case help is denied, we effectively appeal the decision.
Conclusion: Thanks to the fact that the growAp team takes over all responsibilities related to reporting, verifying, and handling the incident, the Client regains access to the Business Profile significantly faster than through independent intervention.
Will growAp Work for Your Company?
By partnering with the growAp team, the service includes:
- Maintaining consistent and up-to-date information on all Business Profiles associated with your brand;
- Controlling your company’s image on Profiles, in search results, and on Maps;
- Support from specialists who contact the Google Help Center on your behalf;
- Significantly faster resolution of technical issues;
- Continuous monitoring of ongoing cases and oversight of unresolved incidents;
- Solutions that prevent common problems from recurring in the future.
The comprehensive growAp service is the solution for companies that manage multiple Google Business Profiles and want to optimize this process to make better use of their time and available resources.
