Feedback management
Reviews from all Google Profiles in one place with automations and response builders, notifications about latest reviews, and extensive reporting capabilities – all of this significantly simplifies company reputation management.
Company Profiles
in the industry
customers
Effective review management for all locations
Managing reviews from Business Profiles doesn’t have to be challenging even for large franchise networks. The entire process can be streamlined through response automations, notifications, and having all reviews accessible in one place within the growAp application.
All reviews in one place
growAp allows you to manage reviews from dozens or even hundreds of Google listings in one place. You log into the panel, go to the reviews module, and see all reviews published by customers across all locations. Using available filters, you can prioritize negative reviews that require quick response and intervention. You can also identify reviews posted by unfair competition or those violating guidelines, and quickly report them to Google for removal.
Easy and automated review responses
In growAp, you can use 3 solutions to speed up responding to customer reviews while maintaining their quality, naturalness, and personalization.
- Response Builder – a fully automated solution. You prepare your own response suggestions and define criteria that a review must meet (number of stars, no content, keywords in content) for growAp to respond automatically.
- AI Mechanism – the implemented artificial intelligence mechanism will suggest how to respond to a given review, which you approve before publication.
- Response Templates – you define response patterns that are then suggested while replying to user reviews.
Quick crisis response and service quality improvement
In growAp, you can set up notifications that will be sent once daily to your email when a new review meeting specific criteria appears on your listing. This allows for swift reaction to quickly resolve issues and prevent potential crises. Available reports also enable collective analysis of review content, which is particularly important for marketing campaigns. The downloaded report file can help identify expressions and phrases indicating shortcomings in customer service, products, or services, allowing you to take actions to improve quality.
Frequently asked questions about review management on growAp
Would you like to better understand the review management module in our growAp application? Below we’ve compiled the most common questions and answers!
Yes. You can configure the response builder to automatically respond to customer reviews containing a specified number of stars and keywords in the content. You can also use the AI mechanism that suggests how to respond to customer reviews – responses require approval. Response templates are also available – you define the content yourself and select a template when responding to user reviews.
Yes. You can use the AI mechanism for this purpose. The response to the review will appear only after you approve it.
Yes. You can download both a review report and a rating report. In growAp, you can filter reviews based on selected criteria – for example, check 1-star reviews or ratings without content.
To report a review to Google, you need to do it directly through Google Maps. However, you can entrust us with full Business Profile management – then we’ll do it for you.
Yes, of course. You can set up alerts and configure appropriate filters, for example, to receive daily notifications about 1-star reviews without content.
We handle negative reviews comprehensively.
- You can set up email notifications that will immediately inform you when a negative review appears.
- In the response builder, you can define content that will automatically appear as a response to a negative review.
- You can prepare response templates that will appear on the listing after approval.
- You can also use the AI mechanism to generate personalized responses to customer reviews, which will appear on the Business Profile after approval.
- False reviews that violate Google’s guidelines can be reported for removal.
- You can generate reports containing review content to analyze negative ones.
You don’t have to manage reviews in the growAp application yourself. Our team of dedicated specialists will gladly do it for you.
Yes. The first step is setting up email notifications. The second is responding using tools like the response builder or defined templates. The third is reporting reviews for removal through Google support, which can be handled by a dedicated growAp specialist. However, this isn’t simple as the system rarely removes 1-star reviews without content.
Google doesn’t allow removal of reviews if they comply with guidelines and don’t violate policies. Unfortunately, through the growAp application or directly in Manager, there’s no possibility to remove reviews rejected by Google.
