Customers

In the retail sector, we face several areas that require our greatest support. This is a sector, much like the foodservice market, which operates in a highly competitive environment and has a continuous relationship with its customers. The challenge here will be both acquiring new audiences and monitoring user activity on our Google Profiles.

Our objectives, which we set out to achieve, are:

We achieve the above objectives through systematic work, including activities such as:

The biggest challenges facing any business in the catering market are the enormous competition and uncontrollable customer activity on Google Business Profiles. The areas we work most intensively on for restaurants are responding to reviews, submitting unsightly photos (overcooked food, dirty toilets) for removal, and publishing current offerings and contact details.

Gaining a new customer is our primary goal, which we set when working with any restaurant in this sector. Thanks to our supported Business Profiles, we can efficiently and at low cost deliver customers who are determined to carry out a transaction. The activities we undertake are aimed at:

An additional challenge in this market is the users, who are very keen to publish content on Google Business Profiles: photos, reviews and make changes to the business information. Not all of these publishings are relevant, and thanks to our ongoing support of Profiles:

The medical sector comprises chains of hospitals, clinics, pharmacies or beauty salons. For this sector, it is most important to keep the information about locations, opening hours and contact details on Google Business Profiles accurate. The company's perception is also negatively affected by the duplication of specific locations and the heterogeneous way in which the brand is presented online.

Streamlining and keeping correct contact information allows patients to easily and quickly contact the facility and the doctor without having to search the website, which in many cases can be crucial to the patient's health and wellbeing. Time plays a big part not only in the case of a toothache, but also fast diagnosis before the denial syndrome causes the need for treatment to be covered up, which is crucial in screening for, for example, colorectal or cervical cancer.

A further area of excellent performance is the acquisition of patients for complex medical procedures such as bariatric surgery.

Due to our cooperation with a number of medical sector entities, we are aware of the specifics of this industry and its cautious approach to advertising its services. Bearing in mind the legal restrictions, we adapt the methods we use to the requirements of our clients and focus our activities primarily on:

As far as the financial sector is concerned, the most important aspect of Google Business Profiles to address is customer reviews. When it comes to banks and insurance outlets, consumers are most likely to choose those outlets that stand out on the Google map with their good statistics and their high number of reviews. Every recipient of these services wants to deal with their affairs in a quick, simple and pleasant manner, and will therefore choose the outlet where they can be sure they will be handled efficiently and without hassle. When working with companies in the financial sector our first focus is on:

The next stage of our work is to take care of the coherent corporate image and the presentation of the offer in an attractive and clear manner for the recipient. The facility we provide to our clients allows them to efficiently publish and manage posts, photos and information about current products or promotions available in their offer.

Last but not least, we are constantly working on keeping in touch with the audience of banking or insurance companies. Using our application, the customer is able to respond in a convenient way to consumers' questions and reply to opinions posted on the profiles, whereas we continuously report inappropriate content published by outsiders for removal. The aforementioned activities are aimed at establishing an ongoing, positive rapport with the customer, keeping him or her informed about the current offer, encouraging him or her to use the company's services and to return to the respective branch again.

Parcel pick up stations
Parcel pick-up and drop-off stations are yet another type of business that is keen to make use of our tool or service as a whole. A specific feature of this sector is to have indeed a lot of points on Google maps, and the right location of these points is crucial for the delivery of services.

Thanks to our tool for the mass management of Business Profiles on Google, it becomes simple to open a large number of locations at the same time. We are able to create, describe and synchronise multiple Profiles with the website in one place - the whole process becomes simple, fast and error-free.

Another convenience is the possibility to publish and edit posts containing current offers or important information for consumers. Centralised operations make it possible to:

Last but not least, the application's feature is the ability to respond to all customer feedback from one single location on the internet. Furthermore, we are informed of each new review with an automatic notification, so responding quickly to new posts becomes feasible and easy to use.