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Customers

ABOUT CUSTOMERS

Sectors

The growAp app is used by companies that are part of a large and varied range of sectors, including: retail, catering, medicine, finance and banking, parcel vending machines, gyms or petrol and vehicle charging stations.

Each of these, as a result of our cooperation, receives a number of benefits:
  • acquisition of low-cost, hot sales leads
  • increased sales and conversions
  • better local positioning
  • control of your company's visibility on Google maps
  • simple, quick and easy centralised management of reviews
  • reduced marketing department costs
  • saving time and effort

Restaurants

Free organic traffic from Business Profiles can attract 317% of more potential new customers.

Over 130% more transactions from this channel.

Over 140% higher shopping basket value than for CPC campaigns.

Minimising the rejection rate by 18% compared to CPC campaigns.

Medical services

157% increase in visibility for Medical related queries.

122% increase in the number of conversions in the medical industry.

Leasing industry:

350% increase in transaction value from leads due to optimisation.

SECTORS

Learn about the specifics of each sector:

Retail

In the retail sector, we face several areas that require our greatest support. This is a sector, much like the foodservice market, which operates in a highly competitive environment and has a continuous relationship with its customers. The challenge here will be both acquiring new audiences and monitoring user activity on our Google Profiles.
Our objectives, which we set out to achieve, are:
  • acquisition of low-cost, hot sales leads
  • increased sales and conversions
  • better local positioning
  • control of your company's image on Google maps
  • simple, quick and easy centralised management of reviews
  • reduced marketing department costs
  • saving time and effort
We achieve the above objectives through systematic work, including activities such as:
  • centralised care of each Business Profile on Google by maintaining up-to-date information about the company or publishing posts,
  • monitoring customer activity on Google Business Profiles and reporting inappropriate reviews or photos for deletion,
  • ensuring consistent and well-considered communication maintained in a single tone,
  • presenting the full range of products and services in a simple and attractive way,
  • responding to questions and feedback from our consumers and responding to issues raised by them.

Catering

The biggest challenges facing any business in the catering market are the enormous competition and uncontrollable customer activity on Google Business Profiles. The areas we work most intensively on for restaurants are responding to reviews, submitting unsightly photos (overcooked food, dirty toilets) for removal, and publishing current offerings and contact details.

Gaining a new customer is our primary goal, which we set when working with any restaurant in this sector. Thanks to our supported Business Profiles, we can efficiently and at low cost deliver customers who are determined to carry out a transaction. The activities we undertake are aimed at:
  • increasing web site traffic,
  • increased number of telephone calls,
  • increased number of bookings,
  • thus leading to an increase in the number of consumers taken into restaurants.
An additional challenge in this market is the users, who are very keen to publish content on Google Business Profiles: photos, reviews and make changes to the business information. Not all of these publishings are relevant, and thanks to our ongoing support of Profiles:
  • we take care of a good brand reputation,
  • we have control over what happens on Profiles and what users publish,
  • we establish and maintain a positive relationship with customers by responding to their questions, feedback and solving problems flagged up by consumers.

Medicine

The medical sector comprises chains of hospitals, clinics, pharmacies or beauty salons. For this sector, it is most important to keep the information about locations, opening hours and contact details on Google Business Profiles accurate. The company's perception is also negatively affected by the duplication of specific locations and the heterogeneous way in which the brand is presented online.

Streamlining and keeping correct contact information allows patients to easily and quickly contact the facility and the doctor without having to search the website, which in many cases can be crucial to the patient's health and wellbeing. Time plays a big part not only in the case of a toothache, but also fast diagnosis before the denial syndrome causes the need for treatment to be covered up, which is crucial in screening for, for example, colorectal or cervical cancer.

A further area of excellent performance is the acquisition of patients for complex medical procedures such as bariatric surgery.

Due to our cooperation with a number of medical sector entities, we are aware of the specifics of this industry and its cautious approach to advertising its services. Bearing in mind the legal restrictions, we adapt the methods we use to the requirements of our clients and focus our activities primarily on:
  • verifying individual locations
  • maintaining up-to-date contact information
  • keeping the network of Business Profiles visually organised
  • maintaining brand consistency
  • responding to customer enquiries and feedback after legal consultation.

Finances

As far as the financial sector is concerned, the most important aspect of Google Business Profiles to address is customer reviews. When it comes to banks and insurance outlets, consumers are most likely to choose those outlets that stand out on the Google map with their good statistics and their high number of reviews. Every recipient of these services wants to deal with their affairs in a quick, simple and pleasant manner, and will therefore choose the outlet where they can be sure they will be handled efficiently and without hassle. When working with companies in the financial sector our first focus is on:
  • sorting out address and telephone details,
  • updating their opening hours,
  • blocking improper changes made by users.
The next stage of our work is to take care of the coherent corporate image and the presentation of the offer in an attractive and clear manner for the recipient. The facility we provide to our clients allows them to efficiently publish and manage posts, photos and information about current products or promotions available in their offer.

Last but not least, we are constantly working on keeping in touch with the audience of banking or insurance companies. Using our application, the customer is able to respond in a convenient way to consumers' questions and reply to opinions posted on the profiles, whereas we continuously report inappropriate content published by outsiders for removal. The aforementioned activities are aimed at establishing an ongoing, positive rapport with the customer, keeping him or her informed about the current offer, encouraging him or her to use the company's services and to return to the respective branch again.

Parcel pick up stations

Parcel pick up stations
Parcel pick-up and drop-off stations are yet another type of business that is keen to make use of our tool or service as a whole. A specific feature of this sector is to have indeed a lot of points on Google maps, and the right location of these points is crucial for the delivery of services.

Thanks to our tool for the mass management of Business Profiles on Google, it becomes simple to open a large number of locations at the same time. We are able to create, describe and synchronise multiple Profiles with the website in one place - the whole process becomes simple, fast and error-free.

Another convenience is the possibility to publish and edit posts containing current offers or important information for consumers. Centralised operations make it possible to:
  • maintain control over all Google Business Profiles,
  • make your brand image more consistent,
  • minimise the likelihood of incorrect data.
Last but not least, the application's feature is the ability to respond to all customer feedback from one single location on the internet. Furthermore, we are informed of each new review with an automatic notification, so responding quickly to new posts becomes feasible and easy to use.
REFERENCES

What others think of us

Finances

Credit Agricole

Thanks to the growAp tool, we have made significant changes affecting our brand's online presence. We have significantly improved the handling of Google Company Profiles, made the bank's image on the platform more consistent, minimised the risk of erroneous contact data, improved communication with customers and gained a completely new platform for marketing purposes. The use of the tool minimised the time required to perform administrative tasks on the Google platform. Read more

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Catering

Sphinx

After more than a year of cooperation with growAp, we can in good conscience recommend their services to anyone who values high quality, reliability, business partnership and tailoring the offer to the customer's needs. The unquestionable advantage of working with such experienced specialists is the security, transparency and cost-effectiveness of the entire process. Joint goal-setting, efficient communication and constant professional service make us feel 100% taken care of and it is a pleasure to see the results of their work.

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Catering

AmRest 

We were prompted to use growAp's services by the results the company achieved for the KFC chain. The beginning of our cooperation was an audit, through which the problems we faced were identified and the objectives to be achieved were set. From the very beginning of this collaboration, we felt that we were dealing with experts in the field of running Google Company Profiles. Structured processes, great knowledge, well-thought-out actions and, above all, results visible after the first weeks of work. We wish us all such business partners!

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Catering

Burger King

As an international brand we were looking for a partner that could match our fast and dynamic growth. GrowAp turned out to be such a company. They fully took over the issues related to structuring and managing the profile of our Burger King restaurants on 3 markets - Polish, Czech and Romanian. Read more

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Logistics

GLS

We began our collaboration with growAp in April 2023 to manage our Company Profiles on Google. Initially, we sought support to optimize our existing Profiles, and the growAp team excelled in this task. They enhanced the consistency of our communications, ensuring our customers had access to accurate, up-to-date information about our locations. Read more

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Wholesale Company

CK Complex

We began our collaboration with growAp in April 2024 in the area of Google Business Profile management, opting for a comprehensive optimization of our listings. Initially, our primary focus was on organizing and standardizing all Profiles-both in terms of names, categories, and contact information (NAP). The growAp team took over and integrated our Profiles with the growAp tool, removed duplicates, closed outdated locations, and created missing listings. Additionally, they ensured brand consistency by adding logos, photos, and company descriptions. Read more

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Clothing Company

Moodo

We started our collaboration with growAp in January 2024, entrusting them with the management of all Moodo Company Profiles on Google. At the outset, growAp specialists focused on optimizing the profiles-standardizing names, updating information, adding photos and descriptions, as well as removing duplicates and closing outdated profiles. Thanks to their efforts, we unified our brand image and improved our reputation through effective review management. Additionally, introducing products to the profiles increased our visibility and made it easier for customers to access our offerings. Read more

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Clothing Company

Costa Coffee

Since January 2024, we have been working with growAp to organize all Costa Coffee Google Profiles. Our goal was to gain full access to them, merge them into a single shared account, and standardize key information such as names, categories, and business descriptions. Additionally, we ensured a consistent appearance by adding a new logo and the latest photos of our coffee shops. Read more

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ARE YOU INTERESTED?

Get in touch with us!

Test the application for free, receive a free audit of your brand's Google Business Profiles and write to us about the problems we can help you with. We will together select the growAp tool features that meet your needs and choose the type of cooperation that is best for you:

1. profile management by our team
and implementation of a tailor-made application

1. profile management by our team
and implementation of a tailor-made application

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2. training of your team
and implementation of the tailor-made application

2. training of your team
and implementation of the tailor-made application

Discover the offer
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